Privacy policy

Triumph Distillery (Pty) Ltd – Legal & Operational Policies

Last Updated: [21 February 2026]

1. Privacy Policy

1.1 Introduction & Scope

Triumph Distillery respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA).

This policy applies when you:

Visit our website

Place online orders

Subscribe to communications or promotions

All products are intended strictly for adults aged 18 years and older.

1.2 Information We Collect

We collect only the personal information necessary to process orders and comply with South African liquor laws, including:

Contact and delivery details (phone numbers, email addresses, delivery addresses)

Age verification information

Transaction data (order history, payment confirmations)

Website usage data (IP addresses, device/browser details, cookies)

1.3 Use of Personal Information

Collected information is used to:

Verify legal drinking age

Process orders and deliveries

Communicate with customers

Improve services and website functionality

Send marketing communications (with consent)

Comply with legal and regulatory obligations

1.4 Sharing Personal Information

We do not sell or rent personal information. Personal information may be shared with:

Secure payment processors

Courier and delivery partners

IT service providers

Legal authorities, if required by law

All third parties must safeguard personal information in line with this policy.

1.5 Cookies & Tracking

Our website may use cookies to:

Ensure proper functionality

Enhance user experience

Analyse website traffic

Users may disable cookies through browser settings.

1.6 Data Security & Retention

We implement reasonable technical and organizational safeguards against loss, misuse, or unauthorized access.

Information is retained only as long as necessary for its intended purpose.

1.7 User Rights (Under POPIA)

Customers have the right to:

Access, correct, or delete personal information

Withdraw consent for marketing communications

Object to processing

Requests can be submitted to [Insert Email Address]. Complaints can also be lodged with the Information Regulator of South Africa.

1.8 Age Restriction

We do not knowingly collect information from individuals under 18 years. Proof of age may be required upon delivery.

1.9 Third-Party Links

Our website may contain links to third-party platforms (payment gateways, marketplaces, social media). Triumph Distillery is not responsible for third-party privacy practices. Users should review external policies before providing personal information.

2. Product Representation & Expectations

Product images and descriptions are illustrative.

Small-batch production may cause natural variations in appearance or taste.

Packaging may change without notice.

Customers must notify Triumph Distillery within 48 hours if a product arrives damaged or incorrect.

3. Pricing & Billing

Prices are displayed in South African Rand (ZAR).

Delivery fees are shown at checkout where applicable.

Payments are processed through secure third-party providers.

Billing information must be accurate.

Refunds are processed via the original payment method.

Promotional prices are valid while stock lasts.

4. Intellectual Property

Logos, branding, images, website content, and packaging designs remain the property of Triumph Distillery or its licensors.

Personal, non-commercial use is permitted.

Unauthorized commercial use or reproduction may result in legal action.

5. Terms & Conditions (Online Alcohol Sales)

5.1 Acceptance of Terms

By purchasing products or using our website, users agree to these Terms and Conditions.

5.2 Eligibility to Purchase

Customers must be 18 years or older.

Triumph Distillery reserves the right to refuse service if legal requirements are not met.

5.3 Orders & Payment Processing

Orders are confirmed only after successful payment through approved methods.

Pricing errors may result in order cancellation, with prior notification.

5.4 Delivery Terms

Proof of age is required for delivery.

Deliveries may be refused if the recipient cannot verify age or appears intoxicated.

Risk transfers to the customer upon delivery.

5.5 Returns & Refunds

Only damaged, faulty, or incorrect products are eligible.

Customers must notify Triumph Distillery within 48 hours of delivery.

Photographic evidence may be required.

Refunds are issued via the original payment method.

Replacement products may be offered if stock is available.

5.6 Limitation of Liability

Triumph Distillery is not liable for misuse, excessive consumption, or unlawful distribution of products after delivery.

5.7 Governing Law

All sales are governed by South African law.

5.8 Third-Party Platforms

Purchases through marketplaces must comply with both Triumph Distillery policies and the marketplace policies.

6. Cookie Policy

Cookies are used to ensure proper website functionality, enhance user experience, and analyze traffic.

Users may disable cookies via browser settings.

Use of the website indicates consent to cookies in line with this policy.

7. Responsible Consumption Statement

Products are strictly for adults 18+.

Alcohol should be consumed in moderation.

Customers are encouraged to never drink and drive.

8. Intellectual Property & Brand Guidelines

All logos, branding, packaging designs, images, website content, and promotional materials are the exclusive property of Triumph Distillery or its licensors.

Content may be viewed for personal, non-commercial purposes only.

Unauthorized commercial use, reproduction, or modification is prohibited.

Suspected infringements should be reported to [Insert Email Address].

9. Contact Information

Triumph Distillery (Pty) Ltd

[shop 4b, 112 Mitchell St, George Central, George, 6529 ]

[George, Western Cape, South Africa]

📧 Email[triumphdistillery@gmail.com]

📞 Phone: [074 869 8117]